My blog runs on wordpress.com and I must say that ever since I started here, I have been nothing but satisfied. I agree there are certain limitations and advanced stuff are available only after a payment, yet, it is a service that can be trusted.
And that was proved once again by this post. There was a low level break in on the servers of wordpress.com and apparently some security has been compromised, the details of which are expected to be forthcoming following an internal investigation is done. Now while that is a worrying thought, it is a great thing that the folks at wordpress.com are so transparent and frank even when things go wrong.
I remember once when the servers went down, the wp.com people took to helping out the users via twitter. That is extraordinary, considering a large proportion of the users avail the free basic plan.
Anyways, I may follow their tips and change my account passwords to something more secure and mysterious, and I admit, that remembering one new password is a real pain in the arse, but the frank behavior of the wordpress crew has bought me over.
In India, the general idea is to try and keep the story of a screw up under wraps for as long as possible. That is why it is so good to see corporates taking responsibility for issues at their end. I was also quite appreciative of the fact when Maruti recalled some 100,000 diesel cars due to engine defects. Traditionally, Indian markets have seen massive recalls to be bad for business, but Maruti has turned the concept of corporate accountability on its head!
Quite like Matt and the wordpress team today.
Keep up the good work, we love the service and shall be there with you in times like these. I know I love wordpress, and my fondness just grows!